Answer:
customer satisfaction
Explanation:
Customer satisfaction refers to how satisfied or happy a customer is about a service provided by a company, or how happy or satisfied he/she is by using a certain product. The degree of customer satisfaction is extremely important for every single company, since a satisfied customer will do business with you again and will provide good referrals and leads about your company. On the other hand, a dissatisfied customer is extremely bad because they will tell other people about their bad experience and word of mouth marketing is the most effective type of marketing, for better or worse.
