Answer:
a. Selective perception
Explanation:
Selective perception is a situation wherein an individual only perceives what he/she prefers and to and chooses to ignore and reject whatever else is being conveyed.
In such cases, the individual in question is only bothered of what suits his/her perception and views.
In the given case, Donna ignored the mail of her departmental head wherein she was notified of some errors. Though she knows she did not commit the mentioned errors, she chose to completely ignore them rather respond and convey that she did not commit those errors.
This falls under the purview of Selective Perception.
