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A&B Enterprises may add customer appraisals as a component of employee performance appraisals. All of the following are most likely reasons for A&B to use customer appraisals EXCEPT ________. fostering change evaluating development programs holding employees accountable demonstrating customer commitment

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Answer: Evaluating Development Programs

Explanation:

Customer Appraisal is very and should be very important to companies because it is a critical source of information that guides a company on knowing Consumer Behavior.

Knowledge of Consumer Behavior can make or break a company as it enables them to know if they are satisfying their customer's needs.

Fostering Change, Holding Employees Accountable and Demonstrating a commitment to Customers are main reasons for Customer Appraisals. Evaluating Development Programs is not likely to be a reason so is the correct answer here.