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Answer with Explanation:

"Social media" are applications or websites wherein users are able to interact with each other by chatting and sharing information. It also aids the customers of food deliveries to share their experience and comments regarding the food they ordered and the service provided.

Besides positive comments, negative comments are also seen on the platform. This may be disheartening for the restaurant who delivered the order but it allows greater opportunities for improvement. "Poor service delivery" may be presented in scale options (like in a scale of 1 to 5, rate the service delivery) and it is considered to be the lowest number (1). Most of the time, such low rate is accompanied by a further explanation of reason on why the rate was low so the restaurant can understand about the situation and prevent it from happening in the future.

Social media are the networking and communication platforms based on the internet. Poor service delivery is reported by tagging the companies.

What are social media?

Social media are internet-based platforms that interact and communicates with people by sharing information and creating web-based content. They play a major role in providing reviews on various things.

The social media platforms provide honest feedback to the customers about the services and goods provided by the company.

They use tagging tools of social platforms to review the company on particular poor delivery systems and in return, the companies ensure the solution of the problem.

Therefore, the tagging tool is used to critically evaluate, the poor delivery system.

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