The last time Lia went shopping at Nordstrom's department store she had a very pleasant experience. When she entered Nordstrom's, she asked a sales associate named Sarah for assistance finding a pair of jeans, a pair of shorts, a skirt, and matching tops. Sarah enthusiastically agreed to help and treated Lia like royalty throughout her two-hour shopping trip. Sarah stayed with Lia the entire time she was in Nordstrom's and showed her a number of different styles of jeans, shorts, skirts, and tops. Sarah brought Lia additional items while she was in the fitting room and offered her advice on accessorizing her outfits. After the sale, Sarah thanked Lia for her purchases. Lia's experience at Nordstrom's is an example of which type of service encounter incident

From the question, we are informed that when Lia entered Nordstrom store, she asked a sales associate named Sarah for assistance finding a pair of jeans, a pair of shorts, a skirt, and matching tops.

We are further told that Sarah enthusiastically agreed to help and treated Lia like royalty throughout her two-hour shopping trip and that Sarah stayed with Lia the entire time she was in Nordstrom's and showed her a number of different styles of jeans, shorts, skirts, and tops. After the sale, Sarah thanked Lia for her purchases.

Lia's experience at Nordstrom's is an example of spontaneity. It should be noted that spontaneity has to do with unsolicited, unprompted and unplanned attitude qnd action by an employee. This was what Sarah showed.