Answer:
Leading.
Explanation:
In this scenario, the general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager’s behavior is an example of leading. When you're a leader, you are saddled with the responsibility of controlling, influence, administering, guiding and dealing with the affairs of the employees working within the organization.
Generally, leadership entails setting the vision, goals and direction for the organization, as well as motivate the employees (team) to do the right thing and acting responsibly.
