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Randi Lynn supervises 12 customer service representatives. At the end of each day, each representative is required to send Randi Lynn an e-mail summarizing his or her customer interactions that day. Randi Lynn consistently receives e-mail summaries from Dennis, one of the customer service representatives on her team, with missing information, poorly written sentences, and sloppy formatting. What nonverbal messages do Dennis’s sloppy e-mails send to Randi Lynn?

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Answer:

I do not take my job seriously

I am unprofessional

I do not respect your authority

Explanation:

Sloppiness could be termed to mean carelessness, disjointed, disorganized and many other words which exhibits a carefree attitude towards a certain endeavor. Dennis report which is characterized by sloppy formatting, spelling mistakes, incorrect grammar are all features which shows Dennis carefree attitude towards her job and perceived lack of respect towards her superior, Randi Lynn which are unprofessional behavior in a job setting. Hence, without having to voice or speak, Dennis's reports signals lack of respect, unserious attitude towards are job and lack of professionalism.

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