Answer:
1. Pay Attention
-Look at the speaker directly.
-Put aside distracting thoughts.
-Don't mentally prepare a rebuttal!
-Avoid being distracted by environmental factors. For example, side -conversations.
-"Listen" to the speaker's body language
2. Show That You're Listening
-Nod occasionally.
-Smile and use other facial expressions.
-Make sure that your posture is open and interested.
-Encourage the speaker to continue with small verbal comments like yes, and "uh huh."
3. Provide Feedback
-Reflect on what has been said by paraphrasing. "What I'm hearing is... ," and "Sounds like you are saying... ," are great ways to reflect back.
-Ask questions to clarify certain points. "What do you mean when you say... ." "Is this what you mean?"
-Summarize the speaker's comments periodically.
4. Defer Judgment
-Allow the speaker to finish each point before asking questions.
-Don't interrupt with counter arguments.
5. Respond Appropriately
-Be candid, open and honest in your response.
-Assert your opinions respectfully.
-Treat the other person in a way that you think she would want to be treated.
Explanation:
