Answer:
b. Specifications should not be set arbitrarily. If you set a specification to loosely, the customer will be dissatisfied or upset with the performance of what you provided, even though it meets the specification.
Explanation:
Specification is defined as a set of requirements that needs to be met when producing a product. They give a value that seperate this product from others in performance.
Specification should be narrowly defined as this will help effectively meet the customer needs.
When specifications are too loosely defined the product might not meet customer needs.
For example if a developer requires a laptop with high processing power and the company decides to provide a more generic and lower processing power, the target customer will not be satisfied
