Explaining the Pharmacist's Response

In the pharmacy tasks case study, why is the pharmacist upset with the technicians, even through no patients have been hurt?

a. The professionals at the pharmacy should strive to prevent harm coming to patients.
b. The pharmacist is over-reacting to the problem; it is only an issue if someone is hurt.
c. The pharmacy risks fines from regulators if the tasks aren't handled.
d. The pharmacist wants to help the technicians avoid a conflict of interest at the pharmacy.